Shipping and Returns

Returns Policy

If you are dissatisfied with your order for any reason, you can return your item(s) for a prompt refund or exchange within 30 days of the original purchase date.

Refunds for items returned within 30 days of the purchase date will be credited in the same form as the original payment type.

All Wholesale orders will be charged a 15% restocking fee for all returned merchandise.

There are no returns or refunds for Personalized or Custom Print orders.

Glasstic is not responsible for any holds done by the post office or any other shipping company. Any orders that are returned due to shipping mistakes that are not the fault of Glasstic are no longer eligible for free shipping and the customer will then be charged what we pay to reship the order a second time. The original shipping and handling charges are not refundable unless we have mistakenly shipped you the wrong product or there is damage during shipping.

Please mail your package in a prepaid, insured, traceable method to the address below.

Glasstic Bottle Co.
Attn: Returns
8240 E. Gelding Dr. #115
Scottsdale, AZ 85260

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

Shipping

We are currently only shipping to US Customers at this time.

Standard (non-wholesale) (typically UPS so no PO Boxes)

$5.00 (or FREE on orders of $25 or more)

Standard (Wholesale Accounts Only)(UPS Ground)

5% of Order Total (or FREE on orders of $500 or more)

We currently only ship wholesale orders to the lower 48 states.
(Alaska and Hawaii not included)

Important Notes About Business Days:

1. Orders placed before 1pm PST Time (Mon-Fri) will normally be shipped the same day
For example:
You order on Tuesday at Noon MST
We typically ship your package on Tuesday

2. All other orders will be shipped the first business day after the order was placed
For example:
You order on Thursday at 7pm
We typically ship your package on Friday

We process orders Monday-Friday (9:00am - 5:00pm)

We do not process or ship orders on Weekends or Holidays.

 

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