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FAQ'S

Click on a question below to see the answer.

What are the benefits of drinking out of glass? Why should I drink from a glass bottle over a plastic or metal one?

Glass is 100% recyclable. You don't have to worry about toxins like BPA or other harmful chemicals that can leach into liquids from plastic bottles, or heavy metals like aluminum, chromium and nickel that can leach from metal bottles. Your beverage will taste better coming out of glass - no unpleasant plastic or metallic taste or smell. Using a Glasstic reusable glass bottle also benefits the environment. Bottled water creates enormous quantities of waste. You'll save money and the planet's resources when you stop drinking bottled water.


How does the Glasstic bottle compare to glass water bottles with protective silicone rubber sleeves?

Glass is easy to break, but hard to clean up the pieces. Silicone sleeves do not contain the shattering glass if the bottle breaks. This is something that GREATLY differentiates Glasstic from the competition! The Glasstic bottle is not only very break resistant, but it is very shatterproof. If you drop it and the glass breaks inside, all of the glass will remain contained inside the shell. The outer shell is made from a highly durable BPA free plastic. This makes disposing of any broken glass much easier, plus the glass insert is replaceable!


What type of glass is the insert?

The glass insert inside the Glasstic bottle is a 3rd party tested pure soda-lime glass bottle that has been through an annealing process to increase thermal and mechanical strength (reheating the glass to relieve internal stress caused in manufacturing and then cooling very slowly).


Is the protective plastic outer shell BPA free? Is the cap and base BPA free?

Yes, the protective outer shell, the cap and the base are all BPA free. The cap and the base are also fully recyclable.


What is the protective plastic outer shell made out of?

The outer plastic shell is made from a safe durable BPA-free Eastman Tritan™ copolyester. Copolyesters are used in a wide range of applications including food and beverage packaging, medical devices, medical packaging, personal care, cosmetic packaging and visual merchandising.


What are the cap and base made out of?

The cap and base are food-grade #5 Polypropylene (PP), a thermoplastic polymer. It is strong, tough, has a high resistance to heat and acts as a barrier to moisture. Polypropylene is found in yogurt & margarine tubs, plastic cups & baby bottles, kitchenware, microwavable plastic containers and lids.


Are Aluminum and Stainless Steel Bottles Safe?

Aluminum is a neurotoxin and so most, if not all, aluminum bottles contain a plastic lining that may contain BPA. We feel this is something to consider with Aluminum Bottles. Stainless steel bottles can contain heavy metals like chromium, nickel and arsenic which could leach into the beverage. We feel Glass is the ultimate choice for safe beverage containers!


Can I use Essential Oils with a Glasstic bottle?

Glasstic is perfect for essential oils. You can add them to your water without the worry that compounds in the oils are dissolving the plastic bottle.


If I drop my bottle and it breaks, what can I expect to happen?

If the lid and base is on securely when the glass bottle breaks, the broken glass will remain inside the protective outer shell. The water contained in the bottle may leak out slowly, but most of it will remain contained inside. To remove the broken glass, unscrew the bottom base, drain the water out and then shake the broken glass into the garbage. You can use the flat top side of the cap to push the glass at the mouth of the bottle down and out the bottom of the protective outer shell. Rinse the shell out with water and then insert a new glass bottle.


How often can my bottle drop before it breaks?

Testing performed by an independent 3rd party testing firm has concluded that the product sustains 6 bottom drops on average before breaking the glass inside. Please DO NOT try to drop or break the Glass bottle on purpose as other parts of the product like the handle on the sports lid could be damaged or broken.


If it does break, can I replace the glass bottle inside?

Yes. Glasstic offers a FREE 1 year replacement of the glass insert for your bottle. If for any reason within the first year of your purchase the glass inside your Glasstic bottle does break, we will replace the glass insert absolutely FREE, no shipping.  We will also replace the plastic outer shell within the first year if it becomes broken.  We just ask for a picture and explanation for research and verification. You can CONTACT US directly and request a replacement glass insert or outer shell for your bottle. We offer this replacement glass insert an shell in order to allow you to recycle and continue to reuse the Glasstic bottle. After a year, you can still purchase a replacement glass bottle or outer shell for $7.99.


I live in a humid climate, are you saying that it will never sweat...even with ice cold water in it?

The glass on the inside can experience condensation, but the outer plastic shell will not because all of the 'sweat' or condensation will be trapped inside the protective outer shell. This keeps things clean and dry!


I have a store and would like to carry Glasstic, how can I become a reseller?

You may visit the "Wholesale" section of our web site to inquire about becoming a reseller.


Can I place very hot water in my bottle?

Currently hot and cold liquids can be used in all of the clear branded shell bottles. At this time the design bottles have an older generation glass insert that is not intended to be used to drink very hot beverages like coffee or tea. The design bottle insert has not been tested by a Third Party to withstand extreme variations in temperature and so we cannot recommend using the product with very hot water. Please continue to check back with us as we are working in this area to phase in newer glass inserts to all our products so that our customers can confidently use for both their hot and cold beverages.


Can I freeze it?

No you cannot. When water freezes it expands...this can and will cause the glass to break. You can however place empty glass inserts in the freezer and 'chill' them like a beer mug.


What kinds of toxins are in plastic bottles?

The most common...and dangerous toxin in plastic is Bisphenol A. Plastic may also contain phthalates, polyurethanes, polyacrylonitriles, and EA's.


Will my drink stay cooler in a Glasstic bottle compared to a single walled plastic, metal or standard glass bottle?

Yes, because of the double wall construction, the Glasstic bottle will help keep your drink cooler than single walled bottles. NOTE - this is a not a vacuum sealed double walled bottle meant to keep liquids insulated for long periods of time.


Is it dishwasher safe?

It is dishwasher safe, though we recommend that you wash the outer shell by hand in order to preserve the design if there is one on it.


If I choose to wash it by hand, what is the best way?

The best way to clean your Glasstic bottle is with the Glasstic Bottle Brush.  1 foam bottle brush is now included with each order of 1 or more Glasstic Shatterproof Water Bottles.   Any bottle brush will do, but if you do not have a bottle brush, simply put a few drops of dish soap into the bottle, add a paper towel or clean dish rag, fill it with warm water, cap it and shake it.  Then dump out the soapy water and paper towel and rinse.


Does Glasstic participate in Fundraising?

Yes! Glasstic is happy to be a part of your next fundraising project. Contact us today or check out our fundraising page HERE to see how you can get started.


What is the Glasstic Affiliate Program?

Now you can easily earn money from the sale of Glasstic. All you need is a website or blog or social media page and a PayPal account. You can start receiving commissions from purchases referred by you. You can also earn a percentage of sales referred by someone you referred as an affiliate. Contact us today or see the Glasstic Affiliate Program page for more info getting started.


What is your return policy?

This return policy only applies to purchases made from the glassticbottle.com or glassticwaterbottle.com site. If for some reason you are not satisfied with a product you purchased from us, you can return it within 30 days of the purchase date for a credit, exchange or refund. We do not credit or refund shipping charges.


Where is your bottle made?

Various Cities in China


Why is it made in China?

The Glasstic bottle is made in China for a number of reasons with the biggest being that the availability of 'clear white glass' is limited here in the US/North America since the glass industry shrank in the 1980’s. The glass from most of North America is either tinted/hued typically. The second biggest obstacle with sourcing Glass in North America is that most Glass Factories only produce packaging glass in HUGE quantities...These factories do not have an economic incentive to work with smaller consumer product brands such as Glasstic. This reality forced us to look far and wide for the necessary suppliers and vendor partners needed to bring our solution to the marketplace. We are striving to help to get America to work and so we do use an American source for the BPA free plastic material that is used to make the protective outer shell in addition to employing US based sales, design and operations staff.

Address:
10645 North Tatum Boulevard
#200-542
Phoenix, AZ 85028

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